Returns & Refunds
Last updated: 13 October 2026
We take quality seriously. If your order arrives damaged, faulty, or incorrect, we will put it right — with a replacement or a refund, your choice.
Damaged, faulty, or wrong items
If your ChristmasGiggles toy arrives broken, does not work as described, or you received the wrong item:
- Email support@christmasgiggles.com with your order number and a photo of the issue.
- We will reply within 24 hours and arrange a free replacement or a full refund — whichever you prefer.
- We cover the return postage for damaged, faulty, or incorrect items.
Your statutory rights (UK customers)
Under UK law you are protected regardless of this policy:
- 14-day cooling-off period under the Consumer Contracts Regulations 2013 — you may cancel your order for any reason within 14 days of receiving your goods for a full refund.
- Faulty goods under the Consumer Rights Act 2015 — if your toy develops a fault, you are entitled to a repair, replacement, or refund.
Change of mind
Outside of the situations above, we do not accept change-of-mind returns, as our products are novelty gift items. If you are unsure, contact us before ordering and we will happily help you choose.
How refunds are paid
- Refunds go back to your original payment method within 5–10 business days of approval.
- For damaged, faulty, or incorrect items, refunds include any delivery charge you paid.
Contact
support@christmasgiggles.com — we aim to reply within 24 hours.